Frequently Asked Questions

We are located 2-minute walking from Mascot Train Station, and onsite shopfront parking is available.

Booking is recommended. We welcome walk in patients as well.

Medical certificates are legal documents. They are available only after you consult with the doctors. The doctors can not issue a medical certificate without seeing you and the doctors are not permitted to backdate medical certificate.

In the interest of quality healthcare, the doctors will normally need to have a formal consultation with you for a repeat prescription.

When you see a specialist, you need to have a referral to be eligible for Medicare benefits. The doctors prefer to discuss with you before referring you to a specialist. Referrals from a general practitioner (GP) to a specialist are valid for 12 months, unless otherwise specified. This period begins from the date of your first consultation with the specialist, not the date the referral is issued by the GP.

Staff cannot discuss your results over the phone due to confidentiality reason. We recommend that patients return for follow up consultation with doctors after any tests, doctors will explain the results and/or discuss a treatment plan.

All emergency:
Dial 000 for ambulance

After hour:
1300 466 347 General bulk bill

We welcome all types of feedback from patients and visitors to the practice, and take complaints seriously. Our staffs and Practice Manager are available to discuss any concerns. You can speak with us via telephone, in person, or written mails. However, if you are dissatisfied with our response, you may choose to contact the Health Care Complaints Commission (HCCC), the main government body for handling health service complaints.

Telephone: 1800 043 159

We bulk bill existing patients who hold a Pensioner Concession Card, DVA, or government-scheduled immunisations for subsequent consultations, provided they present a current concession card and Medicare card at the time of consultation. However, all procedures will incur out-of-pocket payments regardless of concession card status.

Medicare rebates have not kept pace with the rising costs of providing medical care, including rent, equipment, and staff wages. As a result, there is often a gap between the Medicare rebate and the consultation fee charged. The Australian Medical Association (AMA) recommends fees that reflect the true cost of services, with Medicare covering approximately 40% of this cost.

No, only the individual named on the Medicare card can use it for billing purposes.

2. Medicare Rebates

Rebates vary depending on the service provided. For specific details, please speak with our receptionists at (02) 8339 0540 or refer to

For Medicare refunds, it may take 24-48 hours.

The gap refers to the amount patients are required to pay out of pocket after accounting for the Medicare rebate. The gap varies depending on the service provided and may be higher for procedures.

3. Miscellaneous

If you forget or have lost your Medicare card, please inform our staff upon arrival for your appointment. They will provide guidance on alternative documentation that may be accepted.

If you do not have a Medicare card, please refer to our fee schedule for consultation fees.

4. Appointment Waiting Time

We endeavour to keep waiting times to a minimum, but please understand that unforeseen circumstances may cause delays. Our reception staff can provide estimates of expected waiting times upon your arrival, although these are subject to change based on patient needs.

Our doctors and receptionists strive to maintain appointment schedules, but the unpredictable nature of medical practice sometimes leads to delays. Complex medical issues, urgent patient needs, or unforeseen emergencies can extend appointment durations. Your doctor’s commitment to providing thorough and high-quality care may also contribute to occasional delays.

We understand the importance of your time and strive to minimize wait times whenever possible. While we do our best to maintain appointment schedules, unforeseen emergencies or complex consultations may lead to delays. We encourage patients to contact us prior to their appointment to inquire about any potential delays.

Due to the high demand for our services and the unpredictable nature of medical consultations, wait times may occasionally be longer than expected. We apologize for any inconvenience this may cause and appreciate your patience and understanding as we strive to provide the best possible care to all our patients.

5. Obtaining Medical Certificates, Repeat Prescriptions, and Referrals

It is essential to attend a consultation with your doctor to obtain medical certificates, referrals, repeat prescriptions, or any other medical documents. This ensures compliance with confidentiality regulations, fulfils medical and legal obligations, and adheres to Medicare guidelines.

Yes, you can request a medical certificate during your consultation with the doctor. However, the issuance of a medical certificate is contingent upon two conditions:

  • You consent to a medical examination.
  • The doctor confirms the presence of a health problem.

Medical certificates cannot be backdated. It’s crucial to schedule an appointment with your doctor on the day of your illness to obtain a valid certificate. If you require an extension or modification of your medical certificate, you must revisit your GP for a reassessment.

The decision to send medical documents such as medical certificates, reports, or referral letters via email is at the discretion of the doctor and may depend on various factors, including your location. Please discuss your request with your doctor during your consultation, and they will advise you on the best course of action.

Yes, it is a legal requirement for the doctor to assess your condition before issuing a referral. Please schedule an appointment to see your doctor for a referral to any specialist.

No, backdating referrals is against the law and is not permitted.

If you have lost or forgotten to bring your referral letter, our staff can urgently send it to the specialist for a service fee of $20.

Please wear mask at all times. If you have flu like symptoms/covid-19 positive, please don’t come to the practice