Frequently Asked Questions

Location and parking

We are located 2-minute walking from Mascot Train Station, and onsite shopfront parking is available.

Appointments

Booking is recommended. We welcome walk in patients as well.

Medical Certificates

Medical certificates are legal documents. They are available only after you consult with the doctors. The doctors can not issue a medical certificate without seeing you and the doctors are not permitted to backdate medical certificate.

Repeat prescription

In the interest of quality healthcare, the doctors will normally need to have a formal consultation with you for a repeat prescription.

Referral to specialists

When you see a specialist, you need to have a referral to be eligible for Medicare benefits. The doctors prefer to discuss with you before referring you to a specialist. Referrals from a general practitioner (GP) to a specialist are valid for 12 months, unless otherwise specified. This period begins from the date of your first consultation with the specialist, not the date the referral is issued by the GP.

Results

Staff cannot discuss your results over the phone due to confidentiality reason. We recommend that patients return for follow up consultation with doctors after any tests, doctors will explain the results and/or discuss a treatment plan.

After hour Service

All emergency:
Dial 000 for ambulance

After hour:
1300 466 347 General bulk bill

Feedback

We welcome all types of feedback from patients and visitors to the practice, and take complaints seriously. Our staffs and Practice Manager are available to discuss any concerns. You can speak with us via telephone, in person, or written mails. However, if you are dissatisfied with our response, you may choose to contact the Health Care Complaints Commission (HCCC), the main government body for handling health service complaints.

Telephone: 1800 043 159
Online: http://www.hccc.nsw.gov.au/Complaints/Online-Inquiry-Form

Please wear mask at all times. If you have flu like symptoms/covid-19 positive, please don’t come to the practice