Frequently Asked Questions

We are located 2-minute walking from Mascot Train Station, and onsite shopfront parking is available.

Booking is recommended. We welcome walk in patients as well.

Medical certificates are legal documents. They are available only after you consult with the doctors. The doctors can not issue a medical certificate without seeing you and the doctors are not permitted to backdate medical certificate.

In the interest of quality healthcare, the doctors will normally need to have a formal consultation with you for a repeat prescription.

When you see a specialist, you need to have a referral to be eligible for Medicare benefits. The doctors prefer to discuss with you before referring you to a specialist. Referrals from a general practitioner (GP) to a specialist are valid for 12 months, unless otherwise specified. This period begins from the date of your first consultation with the specialist, not the date the referral is issued by the GP.

Staff cannot discuss your results over the phone due to confidentiality reason. We recommend that patients return for follow up consultation with doctors after any tests, doctors will explain the results and/or discuss a treatment plan.

All emergency:
Dial 000 for ambulance

After hour:
1300 466 347 General bulk bill

We welcome all types of feedback from patients and visitors to the practice, and take complaints seriously. Our staffs and Practice Manager are available to discuss any concerns. You can speak with us via telephone, in person, or written mails. However, if you are dissatisfied with our response, you may choose to contact the Health Care Complaints Commission (HCCC), the main government body for handling health service complaints.

Telephone: 1800 043 159

11. After Hours

If you have a medical emergency, please dial 000 or proceed to your nearest Emergency Department immediately. For non-emergency after-hours consultations, we are pleased to offer our After Hours service. Call 02 8724 6300 to book your appointment with our After Hours coordinator. Sydney Medical Service will contact you at an agreed-upon appointment time.

No, our After Hours service is not intended for emergencies or life-threatening illnesses or injuries. If you require emergency assistance, please call 000 for immediate help.

If you need medical advice and are unable to reach your general practitioner, you can call Healthdirect on 1800 022 222, They will assess your symptoms and travel history to help determine the appropriate course of action for your health concerns.

If you experience breathing problems, chest pain, severe sudden headaches (other than known migraine sufferers), or any other urgent medical need while at the clinic, please notify our staff immediately for prompt attention.

If you require urgent medical attention while not at the clinic, dial 000 for immediate assistance and request an ambulance.

Toggle ContentIf the clinic is closed and you have a medical emergency, please contact the After Hours GP service at 02 8724 6300. You can also call Nurse on Call at 1300 60 60 24 for telephone advice. For serious or life-threatening emergencies, dial 000 or visit the Emergency Department of your nearest hospital.

For medical care outside of our regular opening hours, you can contact Sydney Medical Service at 02 8724 6300 between 6 pm and 8 am on weekdays, after 12PM on Saturday and 24 hour for Sunday and public holidays. They can triage you into an appointment or arrange a house call if necessary. In case of emergencies, always dial 000 or visit the nearest Emergency Department.

Sydney Medical Service

12. Home Visit

While patients are encouraged to visit the clinic for optimal care and access to facilities, some of our GPs may offer home visits to regular patients residing within a reasonable distance from Mascot.

Home visits are granted and charged at the discretion of your GP. To request a home visit, please call our clinic with your request, and we will call you back to discuss the details of your visit or provide alternative options.

13. Forms & Claims

If you have anything other than medical concerns, please inform our staff so we can direct you appropriately. For example, if you are coming with forms to fill, please advise the staff before booking your appointment. Additionally, not all doctors handle WorkCover or TAC or CTP claims, so please inquire about the appropriate doctor for these matters. You may also need to rebook if you require a longer appointment to fill out forms.

If you have a medical emergency, please dial 000 or proceed to your nearest Emergency Department immediately. For non-emergency after-hours consultWorkCover consultations are available, but patients will be responsible for the fees incurred if they do not have a current claim number issued. These consultations are billed at the rate determined by the New South Wales WorkCover Authority for work-related injuries and illnesses. It is advisable for patients to have a current WorkCover claim number and insurance company details before consulting with one of our doctors.ations, we are pleased to offer our After Hours service. Call 02 8724 6300 to book your appointment with our After Hours coordinator. Sydney Medical Service will contact you at an agreed-upon appointment time.

14. Patients

Yes, we welcome all new patients to our clinic. To register, new patients are required to complete our “New Patient Registration Form” as well as our “Transfer of Medical Records Form.” Please arrive 15 minutes before your appointment to fill out the registration form and present it to our reception staff. Alternatively, you can email or download the form and submit it at least one business day prior to your first appointment. Please remember to bring your Medicare card, Health Care Card, or Pension Card to your appointment.

Please arrive 15 minutes before your scheduled appointment time, especially if you are a new patient. This extra time allows you to fill out any necessary registration forms and provide important details for our records.

Yes, you can still see a doctor, but you will need to settle the consultation fee privately.

Yes, please inform us of any changes to your contact details.

 We ask for your email address as it provides an environmentally friendly way to remain in contact with you and send important information. Rest assured, we will never spam your email.

As part of our accreditation requirements, we must safely establish your identity and ensure our records are up-to-date with your contact details. Our staff are trained to ask every patient for these details upon arrival to maintain safe practices and confidentiality.

We strive to book you in with the same doctor whenever possible. However, if your preferred doctor is unavailable, you may choose to see another doctor who will have full access to your medical records. You can always return to your preferred doctor for future appointments.

We try our best to let you see the doctor you like. This helps you get the most out of your visit. When you book online, you can pick the doctor, day, and time that works best for you!

Each doctor has something they are really good at. Some doctors know a lot about taking care of kids, while others might be experts in different areas of medicine.

Some doctors are really good with babies! They know how to make them feel better and smile. If you need a doctor for a baby, we can find the best one for you.

Some doctors can speak Chinese! If you need a doctor who can speak Chinese, we can help you find one.

15. Nurse

The nurse plays a crucial role in ensuring you receive optimal care. They assist the doctor by performing procedures, taking measurements, and gathering information about your health before your appointment. Additionally, nurses help in reviewing your progress, coordinating with specialists, and conducting health assessments for specific age groups, such as those aged 45-49 and over 75.

It’s essential to schedule an appointment with a doctor regardless of the reason for your visit to ensure you receive the appropriate level of care. While nurses can assist with certain tasks like vaccines and blood pressure checks, seeing a doctor ensures comprehensive assessment and management of your health needs.

Please wear mask at all times. If you have flu like symptoms/covid-19 positive, please don’t come to the practice