Frequently Asked Questions

We are located 2-minute walking from Mascot Train Station, and onsite shopfront parking is available.

Booking is recommended. We welcome walk in patients as well.

Medical certificates are legal documents. They are available only after you consult with the doctors. The doctors can not issue a medical certificate without seeing you and the doctors are not permitted to backdate medical certificate.

In the interest of quality healthcare, the doctors will normally need to have a formal consultation with you for a repeat prescription.

When you see a specialist, you need to have a referral to be eligible for Medicare benefits. The doctors prefer to discuss with you before referring you to a specialist. Referrals from a general practitioner (GP) to a specialist are valid for 12 months, unless otherwise specified. This period begins from the date of your first consultation with the specialist, not the date the referral is issued by the GP.

Staff cannot discuss your results over the phone due to confidentiality reason. We recommend that patients return for follow up consultation with doctors after any tests, doctors will explain the results and/or discuss a treatment plan.

All emergency:
Dial 000 for ambulance

After hour:
1300 466 347 General bulk bill

We welcome all types of feedback from patients and visitors to the practice, and take complaints seriously. Our staffs and Practice Manager are available to discuss any concerns. You can speak with us via telephone, in person, or written mails. However, if you are dissatisfied with our response, you may choose to contact the Health Care Complaints Commission (HCCC), the main government body for handling health service complaints.

Telephone: 1800 043 159

Yes, in most cases, you will need to see a doctor for a prescription. This ensures safe prescribing practices and allows the doctor to discuss alternatives, side effects, and other considerations with you. However, in some cases, a prescription for continuing medication may be provided without a consultation, and a fee may be charged for this service.

All patients must book an appointment (telephone/video or in-person) for the doctor to review their medical history and determine the appropriateness of the requested script. This is necessary for patient safety and ensures fair treatment for all patients.

We understand the urgency of your situation. However, it’s important to plan ahead for medication refills to avoid running out. While our doctors will do their best to accommodate urgent script requests, please understand that immediate prescriptions may not always be possible due to their busy schedules. Quick script requests may also compromise the thorough assessment and care you deserve.

No, our doctors do not prescribe Schedule 8 medications, such as Xanax, Valium, Oxycodone, and similar drugs, due to their potential for misuse and dependence.

We do not have imaging facilities on-site. The nearest facilities are Spectrum Medical Imaging located at 540 Botany Road, Alexandria NSW 2015, Lumus Imaging at 832 Anzac Parade, Level 1, Maroubra New South Wales 2035 and Mascot Medical Imaging located at 732 Botany Road, Mascot NSW 2020. They offer services such as ultrasound, CT scans, MRI, mammograms, etc. Please check their websites for more information:


Lumus Imaging:

Spectrum Medical Imaging:

Mascot Medical Imaging:

Laverty pathology provide collection service on site

Our clinic currently offers blood collection services from 9 AM to 1 PM on Tuesday and Thursday.

Our centre is currently offering blood collection services from 9AM to 1PM on Tuesday and Thursday. However, you can consult with one of our doctors to obtain a referral for blood tests.

Generally, appointments are not required for standard pathology services. However, for specialized tests such as a glucose tolerance test or a Holter Monitor, it is advisable to check with our reception staff or the pathology centre for appointment requirements.

Your doctor will provide specific instructions regarding fasting requirements for your blood test during your consultation. If you are unsure about fasting instructions, please contact our reception, and we can connect you with our pathology collector for guidance.

Sending the sample directly to the central lab is the preferred approach to ensure accurate analysis and results. Delayed examination of sperm sample may lead to invalid test results and a repeat test required. The specimen must be delivered to the laboratory (within 45 mins), as it must be examined within 1 hour of collection – follow the link below for locations and hours of operation

9. Results, reminders for medical matters and follow-ups

Our practice is dedicated to preventative care. Your doctor may ask for your permission to include you in our reminder system. From time to time, we may send you a reminder notice offering you preventative health services that are appropriate for your care. If you prefer not to be part of this system, please inform your doctor, nurse or reception.

Our doctors prefer that you schedule either an in-person, phone, or video appointment to discuss your test results. This approach ensures confidentiality, fulfils our medical and legal obligations, and adheres to Medicare guidelines.

To obtain urgent results, you must schedule an appointment with your doctor. This appointment can be conducted in person, over the phone, or via video consultation. Please note that Medicare rebates for phone/video consultations are available if you have visited the practice at least once in the last 12 months.

After a doctor discusses the results with you, they may be able to email you some of your results if you consent to receive them electronically. Depending on the sensitivity of the information, the doctor may offer to send the results with or without a password for added security.

We utilize a secure automated SMS system to notify patients once we have received their results. However, depending on the nature of the test and the complexity of the results, a consultation with the doctor is often necessary to ensure comprehensive discussion and interpretation. After the consultation, you can request a hard copy or electronic copy of your results if feasible and appropriate.

We offer a comprehensive range of healthcare services including general practitioner consultations, allied health services, and pathology services provided by Laverty.

General practitioners at our site provide a wide array of treatments such as

  • 24 hour blood pressure monitoring
  • Acupuncture
  • Covid-19 vaccine
  • Cryotherapy of warts, skin tags
  • ECG
  • Flu vaccine
  • GP care plan
  • GP face to face consultation
  • Immunisation for children
  • Iron infusion
  • Mental health care plan
  • Minor surgeries such as excision of sebaceous cyst, lipoma, skin tag, biopsy of skin lesion and removal of skin lesion etc.
  • Musculoskeletal clinic
  • bowel cancer screening test
  • Sexual health consultation, such as STI screening, PrEP.
  • Skin checks
  • Telehealth consultation
  • Travel vaccination and travel clinic
  • Video telehealth consultation
  • Weight loss program
  • Workers compensation and CTP cases
  • Wound care
  • 45 – 49 year old health assessment
  • 75 + health assessment


Women’s Health

  • PAP smear or cervical cancer screening test
  • Shared pregnancy care
  • Sexual health consultation, such as STI screening
  • Implanon Removal
  • Mirena removal
  • Contraception advice


Men’s health

  • Erectile dysfunction
  • Sexual health consultation, such as STI screening, PrEP
  • Prostate problem


Weight loss clinic

  • Weight assessment
  • Body composition analysis
  • Dietary plan
  • Life style program
  • Weight loss medication
  • Bariatric service
  • Psychologist service
  • Exercise plan



Registered nurse and doctor cosmetic injection service

  • Anti-wrinkle injection, such as Botox injection
  • Dermal filler
  • Skin booster

Skin needling or micro needling

Our opening hours are Monday to Friday from 9:00 am to 6:00 pm, and Saturday from 1:30 pm to 6:00 pm.

Yes, we have allied health practitioners including exercise physiologist, chiropractor, dietitians, psychologists, and podiatrists available at our practice.

Yes, our doctors conduct STI checks as part of our comprehensive healthcare services.

Yes, our doctors administer travel vaccines, excluding yellow fever.

Yes, both our doctors and nurses offer immunizations for individuals of all age groups.

Yes, we provide a range of Women’s Health services, including contraception management and PAP smears.

Yes, our doctors can perform removal of Implanon/contraceptive implant procedures. Please inquire about the cost during your consultation.

Yes, our doctors conduct skin checks, and the cost for skin removal may vary depending on the complexity of the procedure. Please consult with your doctor for specific pricing information.

Yes, our doctors can change surgical dressings as part of post-operative care.

Yes, we offer cryotherapy services. Please consult with your doctor for pricing details.

Yes, our doctors perform PAP smears as part of Women’s Health services.

No, our doctors do not act as Justices of the Peace to certify documents.

Yes, our doctors can perform acupuncture. Please inquire about the cost during your consultation.

Yes, our doctors can administer injections, including vaccinations purchased over the counter.

Please wear mask at all times. If you have flu like symptoms/covid-19 positive, please don’t come to the practice